owned and operated by Mana Oori Pachallu Private Limited. This Return and Refund Policy outlines the terms and conditions for returns and refunds of our products. By making a purchase on our website, you agree to the terms of this policy.
1. Eligibility for Returns
1.1 Damaged or Defective Products
- We strive to provide high-quality products. If you receive a damaged or defective product, please contact us at contact@manaooripachallu.com within 7 days of receiving the order.
1.2 Incorrect Products
- If you receive an incorrect product, please notify us within 7 days of receiving the order. We will arrange for the correct product to be sent to you, and we may request the return of the incorrect item.
1.3 Dissatisfaction
- If you are dissatisfied with your purchase for any reason, please contact us within 7 days of receiving the order. While we do not accept returns for dissatisfaction, we are committed to addressing your concerns and finding a suitable resolution.
2. Return Process
2.1 Authorization
- Before returning any product, please contact our customer service at contact@manaooripachallu.com to obtain authorization. Unauthorized returns may not be accepted.
2.2 Packaging
- Ensure that the product is in its original packaging with all accessories and tags intact. We reserve the right to refuse returns if the product is not in its original condition.
2.3 Return Shipping
- Customers are responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect products. We recommend using a trackable shipping method.
3. Refund Process
3.1 Inspection
- Once we receive the returned product, we will inspect it for compliance with our return policy. If the product meets the criteria, we will proceed with the refund process.
3.2 Refund Methods
- Refunds will be issued using the original payment method. Please allow 7 days for the refund to be processed.
4. Non-Returnable Items
- Certain items are non-returnable, including perishable goods such as pickles. Please contact us immediately if you receive a damaged or defective perishable item.
5. Cancellation Policy
5.1 Order Cancellation
- Orders can be canceled within 2 hours of placement. Once the order is processed, it cannot be canceled.
6. Limitations and Exclusions
6.1 Force Majeure
- We are not liable for delays or non-performance due to circumstances beyond our control, such as natural disasters, strikes, or governmental actions.
7. Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact us at contact@manaooripachallu.com
This Return and Refund Policy is subject to change without notice. Please review this policy regularly for any updates.
